A Securion Technology engineer will attend site on a regular basis to complete a set list of tasks, including testing back-ups, checking system logs and files and ensuring that automatic patch updates have been applied properly. The engineer will also be at the customer's disposal to carry out minor system changes or to help resolve any minor issues that may have accrued over a period of time.

Proactive Support greatly reduces the risk of system failure and ultimately costly downtime, as it ensures that essential system maintenance, which is often neglected, is carried out as required.

Network Support
Securion Technology provides support for all current versions of Microsoft, Linux and Citrix Server Operating Systems. The software support contract provides access to experienced engineers to help in the speedy resolution of operating system issues that may arise, such as system crashes, driver incompatibilities, application incompatibilities and other relevant issues. By supporting both hardware and Operating System software, Securion Technology becomes a single point of contact for all system problems, meaning that customers do not have to spend valuable time deciding on whether a system problem is related to the hardware or Operating System.

Additional support contracts can also be taken out for support of Server applications such as IIS, SQL and Exchange. The majority of the issues logged by our support engineers are resolved over the phone or by remote diagnostics and fault resolution

Networking and Application Support also provides problem resolution for the network, ensuring that users are able to connect to, browse and enjoy functionality of the internal network, including printing and user authentication.

Security Support
Securion Technology understands that security issues can be difficult to remedy and security systems hard to maintain. A Security support contract provides experienced security engineers to help diagnose, fix, problem solve and update your security infrastructure.

Securion Technology also provide an emergency 24x7 Security call out service in the event of a major security event, this involves forensic investigation of the security breach and remedial action taken immediately to get system secured and back in service as quickly as possible.